Returns and Exchanges Policy
We want you to be satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:
- Eligible Items:
- Returns and exchanges are accepted for new, unused products only.
- Items must be in their original packaging and include all accessories.
- Return Window:
- Returns and exchanges are accepted within 30 days of delivery.
- How to Initiate a Return:
- Contact us with your order number and details about the item(s) you wish to return or exchange.
- We will provide detailed return instructions.
- Return Methods:
- Items can be returned by mail or in-store at 120 Bosworth St., West Springfield, MA 01089
- Return Costs:
- Customers are responsible for return shipping costs.
- No restocking fee will be applied.
- Refund Processing:
- Refunds will be issued within 14 days of receiving the returned item in its original condition.
Shipping Information:
We can ship to virtually any address in North America. Note that there are restrictions on some products, and none of our products are shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.